Evaluation Purpose:
The evaluation aims to assess the clients’ perceptions on service quality and delivery as well as the self-identified outcomes regarding their wellbeing and maximising their independence.
Background:
Presbyterian Support Northern’s Service Evaluation Team invited all IF clients to complete an evaluation survey. This report summaries the key findings from the FY2025 evaluation survey.
Key Findings:
Respondents provided positive feedback about the services received with an average agreement rate of 69%. Overall for the reporting period, the majority of respondents expressed high levels of satisfaction with Individualised Funding (79%), and most of them indicated they would recommend the service to others (82%). This positive sentiment was also
echoed in the qualitative feedback, which highlighted key strengths of the service such as helpful and friendly staff, a reliable support system and payment process, clear communication and advice, and helpful support in achieving personal goals.
View and download the report by clicking the button below.