Social workers more vital than ever in tough times

Social workers are more vital than ever before - that’s the message from Presbyterian Support Northern (PSN) as it calls upon the nation to celebrate and honour social workers on Aotearoa New Zealand Social Workers Day this Wednesday (17 September 2025).

PSN Social Services General Manager Grenville Hendricks says the contribution social workers make to the wellbeing of individuals, whānau, and communities across the motu is immense – and often unseen.

“From walking alongside families in crisis to supporting children who have experienced trauma, social workers play a critical role in strengthening our social fabric, 

“Social workers are often the quiet heroes – the people who walk alongside others when life feels impossible. Their impact doesn’t always make headlines, but it saves lives, restores hope and builds stronger futures,” he says.

Social workers help address the root causes of hardship, challenge inequities, and support people to navigate systems that can feel overwhelming, particularly when whānau are already fatigued from battling on several fronts. 

PSN’s social services are made up of the Family Works, Shine and Lifeline services. 

All employ social workers who often step into complex and emotionally charged situations as part of their everyday roles. They are on the frontline of crisis response, making a tangible difference in people’s lives and helping them access essentials many take for granted.

“The need for support has grown dramatically and become more complex. The root of this need taps into some of the core social issues New Zealand faces,” says Grenville Hendricks. 

“From families living in damp, cold, mouldy homes through to sexual abuse, family violence, food poverty and health issues – social workers are tasked with helping our country’s most vulnerable. 

“A current major focus is children’s behavioural issues, including poor school attendance and bullying, poor parenting support, and families affected by imprisonment or substance abuse – the list is long, and social workers are there for whānau through it all.

“When families reach out for support, they are often desperate for the basics. Our social workers walk alongside them and help them access other services and support, often advocating on their behalf. 

“Social work has never been as important in creating better social outcomes or helping to reduce the long term social and economic costs of these issues. 

“Their mahi ensures that tamariki are safer, whānau are more resilient, and people facing hardship are given the dignity and respect they deserve,” says Grenville Hendricks.

Find more information on Aotearoa Social Workers Day here.